Policy
Ordering, delivery and artwork policies — all in one place.
Return & Quality Policy
We make a video of the painting before dispatch. If your painting arrives damaged or has a defect, report it within 48 hours of receiving the parcel (starting at the delivery time). Send your order name, clear photos of the painting and packaging, and a short unboxing video if available, to our WhatsApp number. We will review the evidence and arrange a return or replacement for a confirmed issue. Please keep the packaging until the issue is resolved.
Delivery Policy
Paint Gallery delivers handmade artwork across Pakistan. Delivery availability, estimated dispatch time and any delivery charge are confirmed when the order is placed. Customers should provide a complete delivery address and active contact number. Please inspect the parcel on arrival and contact Paint Gallery promptly if there is a delivery-related issue.
Terms & Conditions
Artwork availability, size, price and order details are confirmed before purchase. Handmade paintings may have minor natural variations in texture and appearance. Orders are confirmed through the contact methods shown on this website. Payment and delivery arrangements are agreed during order confirmation. Returns or exchanges are handled according to the Return Policy displayed on this website.
Privacy Policy
Paint Gallery only uses the name, location and order details you provide to answer your enquiry, confirm your order and arrange delivery.
Orders are completed through WhatsApp or Instagram. Please do not send card PINs, passwords or other sensitive information. We do not sell your personal information.
To request correction or deletion of order information, contact us through the details shown on this website.
Questions about a policy? Contact us on WhatsApp.